Welcome to our suites! In order to ensure a comfortable and enjoyable stay for all our guests, we have put together a list of basic rules and tips. Please take a moment to read through them and feel free to contact us if you have any questions or concerns.

Check-in/Check-out

Our check-in time is between 11:00 AM and 6:00 PM. To ensure a smooth check-in process, we kindly request that you provide an approximate time of arrival and inform us in case of any unforeseen delays. This will enable us to make the necessary arrangements and minimize wait times.

For check-out, we request that guests depart between 8:00 AM and 11:00 AM. We kindly ask that you adhere to the check-out time to avoid any inconvenience for incoming guests. Our staff requires sufficient time to prepare the unit for the next guest. If you require an extension of your check-out time, please inform us in advance so we can make the necessary arrangements.

Self-check-in is available for guests who have made advance payment and shared their identification information (ID) with us.

Upon check-in, we require the main guest to provide valid identification documents (ID) for reporting purposes and to mitigate potential issues. We assure our guests that their personal information will not be shared with any third parties, except in cases prescribed by law and GDPR.

Payment/Invoice

We provide an invoice by default in the name of the main guest.

Access to the unit is granted after the payment is made in full and identification document (ID) has been shared. We do not support partial payments or after-payments. All charges must be settled upon check-in. Additional charges may apply for damage expenses or the rental of extra equipment, which can be paid separately.

Stay Rules

While inviting guests is permitted, use of shared facilities by non-guests is not allowed. We ask guests to be mindful of their neighbors and avoid any misunderstandings. For example, inviting friends who are not staying in the complex to use the swimming pool and other shared amenities is not permitted.

We permit parties, but kindly request that guests respect the suite and facilities, as well as the well-being of their neighbors.

Please respect the neighborhood and local traditions, such as observing siesta hours.

We request that guests switch off all electrical appliances, turn off the water, and lock the door when leaving the unit to prevent any accidents. Please note that we are not responsible for the safety of personal belongings inside or outside the unit.

Please handle all items and equipment inside the apartments with care. We take pride in ensuring that all subsequent guests can utilize the components and equipment of the apartments without any issues.

Parking

Each of our apartments is conveniently located near free parking spots. The time required to find a suitable parking spot may vary depending on the season and day of the week. Nevertheless, even during peak season, it will not be difficult to find a parking spot within walking distance of the complex. However, please note that the Nikiti complex has private parking spots that belong to permanent residents. We recommend against parking for extended periods in these spots to prevent any unnecessary issues.

Breakdowns

Before each season and prior to new tenants moving in, we service all main equipment such as air conditioners, water boilers, and electrical appliances. However, unforeseen breakdowns can occur during your stay. We make every effort to resolve any issues in the shortest possible time. In these very unlikely cases, we kindly request your cooperation and understanding.

If you experience any breakdowns or damage related to the apartments, please inform us immediately. We aim to maintain a high level of service and resolve any issues before the arrival of new tenants. If the damage/breakdown occurred due to your fault, you will be asked to compensate for the damage.

We value your feedback on your stay. Please let us know about any shortcomings, so we can improve the level of our service.

While our suites are equipped with all the necessary amenities required for your stay, we kindly advise that we are not a hotel and certain services are not included in our standard package.

Specifically, we would like to highlight the following:

• Transfer service is not included and must be arranged and paid for separately. If you wish to arrange for transfer, we kindly request that you contact us in advance. Otherwise, we provide useful tips for transportation on our website.
• Cleaning of the apartment is not included in our standard package. Although we perform general cleaning before each guest’s arrival, we do not offer cleaning during your stay. We provide all necessary equipment to maintain a clean and comfortable environment. If your stay exceeds a certain length, we would be happy to assist in arranging for cleaning services, with prior notice.
• Our rooms do not have cable TV, however, all our TVs are equipped with smart TV functionality, allowing you to enjoy a range of subscription-based streaming services, such as YouTube, Amazon TV, and Netflix.
• Food service is not available on site. However, our website provides a range of recommended tavernas and restaurants that can deliver meals directly to your suite.
• Towels and bed linens are not replaced during your stay. However, we do provide a spare set of linens and towels, and can arrange for full replacements for longer stays, subject to a fee. For further information, please contact us in advance to discuss pricing and conditions.

Depending on the length of your stay, we may be able to offer additional services for a fee. Prices and conditions for these services are negotiable and must be arranged in advance.

We strive to provide our guests with the highest level of comfort during their stay, and we hope that this information will assist you in planning your trip. If you have any further questions or concerns, please do not hesitate to contact us.